How do I reschedule a lesson within 24-hours?
Less than 24-hours until your session begins and you want to reschedule
Within 24-hours of the upcoming lesson appointment your lesson is locked and cannot be rescheduled.
We understand that many people have busy, important schedules and we try to be as flexible as possible. We also have to be fair to teachers, teaching assistants and other students. If you abruptly cancel a class less than 24 hours from a confirmed lesson, the school cannot sell this time so this is lost revenue, the teacher will have scheduled time for your class which is now wasted time and, taking a slot but not studying in that time stops other students from studying. For these reasons, reschedules with less than 24 hours until class are impossible.
Rescheduling Due to Emergencies occurring within 24-hours of Booked Lesson
Emergency hospital visits, bereavements and other unavoidable emergencies may lead an appointment to be rescheduled.
Emergencies happen and serious problems can occur that are beyond anyone’s control. If such a situations occurs, you should communicate directly with support staff to request a new time. During this period, you must communicate with your staff as early as possible to ask for approval for rescheduling. The earlier you let your staff know, the more likely they are to be able to approve a reschedule.